ServiceTitan Custom Integrations & Extensions
Transform field service operations through intelligent integration layers that extend ServiceTitan capabilities. Enable IoT-driven automation, cross-platform orchestration, and advanced analytics while preserving your core FSM investment and maintaining vendor support.
Strategic integration approach: Purpose-built capabilities that address operational gaps in your ServiceTitan environment. Each integration is architected to your specific workflows, system landscape, and business requirements—enabling competitive differentiation through technology.
Operational Intelligence Layer
Transform equipment telemetry into actionable service workflows. Automated ticket creation, predictive maintenance triggers, and priority assignment based on real-time equipment health signals.
Decision Automation
Apply machine learning and business rules engines to automate service triage, resource allocation, and parts logistics. Reduce manual decision-making while improving outcome consistency.
Analytics Foundation
Establish governed data pipelines and executive dashboards that provide visibility beyond standard platform reporting. Enable strategic decision-making through operational insights.
Example Integration Capabilities
Your ServiceTitan integration will address your specific operational gaps and workflow bottlenecks. Common use cases:
IoT sensor → ServiceTitan ticket automation
Equipment alerts (temperature, vibration, runtime anomalies) auto-create ServiceTitan tickets with pre-filled equipment details, suggested parts, and priority classification based on severity.
Predictive parts recommendations
ML models analyze equipment history and failure patterns to suggest parts before technicians arrive—reducing repeat visits and stock-outs.
Third-party API integrations
Connect ServiceTitan with CRM (Salesforce, HubSpot), ERP (SAP, NetSuite), accounting (QuickBooks), or proprietary systems for unified workflows.
Custom business rules & workflow logic
Layer proprietary business rules on top of ServiceTitan—customer priority tiers, contract-based assignments, multi-company coordination, warranty eligibility checks, or custom SLA thresholds that standard dispatch tools don't handle.
Advanced analytics & data warehousing
Extract ServiceTitan data to warehouses (Snowflake, BigQuery) for advanced analytics beyond native reporting—revenue forecasting, cohort analysis, predictive maintenance models, and cross-platform business intelligence.
Workflow automation & triggers
Event-driven workflows (e.g., "when job status changes to X, send notification to Y, update system Z") with custom business rules.
How It Works with ServiceTitan
We build integrations that sit alongside ServiceTitan using APIs, webhooks, and event subscriptions—no modifications to your ServiceTitan environment. Start with read-only data access, expand to write-back as needed.
Integration Patterns
- • ServiceTitan API: Read jobs, customers, equipment, technicians, and appointments via ServiceTitan's REST API.
- • Webhooks & events: Real-time notifications when jobs are created, completed, or status changes occur.
- • Write-back (optional): Create jobs, update statuses, or add notes to ServiceTitan based on external triggers (IoT, CRM, etc.).
- • Data replication: Sync ServiceTitan data to warehouses or analytics platforms for advanced reporting.
IoT & Equipment Monitoring
- • Connect IoT platforms (ThingWorx, Azure IoT, AWS IoT) to ServiceTitan for automated ticket creation.
- • Equipment sensors trigger ServiceTitan jobs with diagnostic data pre-filled (model, serial, error codes).
- • Customer notifications sent automatically when equipment anomalies are detected, before failures occur.
Notifications & Workflow Triggers
- • Custom alerts for SLA breaches, high-priority jobs, or technician availability issues.
- • Multi-channel notifications (SMS, email, Slack, Teams) based on business rules.
- • Escalation workflows when jobs aren't acknowledged or completed within thresholds.
Delivery Approach
We start small, validate quickly, and expand based on what actually works in your ServiceTitan environment.
Scoping & API access
Confirm which ServiceTitan data you need, which integrations are priorities, and define MVP scope—typically 1-2 workflows (e.g., IoT → tickets + reporting).
Build & test MVP
Deliver a working integration with your priority use case—usually read-only to start, validating data flows and business logic.
Production deployment
Deploy with monitoring, error handling, and rate limit management—add write-back or advanced features only as needed.
Expand (optional)
Add modules like predictive analytics, additional third-party integrations, or custom dashboards based on actual usage.
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All Integration Examples
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Ready to extend ServiceTitan?
We'll scope a custom integration that fits your ServiceTitan workflows, third-party systems, and operational constraints—starting with a lightweight MVP that solves your immediate automation or data challenges.