Enterprise AI Agents
Autonomous software that reasons through complex business situations, queries multiple systems, and makes intelligent decisions—all while maintaining human oversight for high-stakes outcomes.
LLM-powered agents that adapt to variations, handle exceptions, and learn from context—without requiring new code for every scenario
Looking for Voice AI?
For customer-facing voice automation, chatbots, and conversational AI, see our AI Solutions service.
Need Custom Workflow Apps?
For traditional workflow applications with fixed business rules, see our Enterprise Applications service.
Rules-Based Automation Breaks on the First Exception
You've built the workflow. PO comes in → check the budget rules → route to approver → send email. It works great. Until a purchase requisition comes from a new vendor. Or the budget code is formatted differently. Or the approver is on vacation. Then your automation breaks and someone has to manually fix it. You add more rules. Your system gets more fragile. By the time you've coded for the 50 variations that actually happen in the real world, you've written thousands of lines of code to handle edge cases.
AI agents do something different. They reason. They look at the procurement request, understand context, check multiple systems, make a judgment call. They handle the 1000th variation you never coded for because they don't follow rules—they reason through situations. When they hit something they're unsure about, they escalate to a human. No more code rewrites every time business changes.
What Agents Can Do
- • Reason across your systems - Pull info from SAP, email, databases, and make judgment calls
- • Handle variations without new code - Adapt to exceptions and edge cases on the fly
- • Communicate like humans - Draft emails, summaries, and reports with full context
- • Know when to ask for help - Escalate complex decisions to humans while automating routine work
When Agents Outperform Traditional Automation
Traditional Workflow Apps
- ✓ Simple CRUD operations
- ✓ Fixed business rules
- ✓ Deterministic workflows
- ✓ Structured data inputs
- ✗ Require new code for variations
- ✗ Limited judgment handling
Enterprise Agents
- ✓ Multi-system research & analysis
- ✓ Adaptive decision making
- ✓ Exception handling built-in
- ✓ Natural language interactions
- ✓ Learn from context
- ✓ Handle judgment calls
Enterprise Agent Use Cases
Procurement Agent
Analyzes purchase requisitions from SAP, researches supplier options, negotiates pricing via email, and routes approvals based on policy and budget context.
SAP, email, vendor database, approval workflows
3-5 day cycle → 24 hours; 15-20% cost savings
Quality Investigation Agent
Reads non-conformance reports (NCMR) from quality systems, queries production data, accesses supplier records and engineering docs, then drafts root cause analysis with supporting evidence.
Quality system, PLM, supplier portals, ERP data
10 hours manual → 30 min; consistent quality
Vendor Onboarding Agent
Guides new suppliers through registration, validates uploaded documents (W-9, insurance, certifications), performs background checks, and automatically creates vendor master records in ERP.
Vendor portal, document storage, SAP/Oracle, compliance APIs
2 week cycle → 3 days; 80% reduction in errors
Invoice Reconciliation Agent
Matches invoices to purchase orders across SAP/Oracle, automatically identifies discrepancies (quantity, price, delivery), queries stakeholders for explanations, and routes for approval or auto-processes matches.
AP system, procurement, approval workflows, email
60% auto-processing; 2-3 day payment acceleration
Research & Analysis Agent
Monitors competitor activity, regulatory changes, and market trends across 50+ sources. Synthesizes insights and drafts weekly strategy reports for leadership review.
News APIs, SEC filings, internal data warehouse, email
20 hours/week → 2 hours; 24/7 monitoring
Agent Capabilities
Multi-Step Reasoning
Agents think through problems step-by-step (ReACT pattern), showing their work and allowing humans to understand decisions
Tool Integration
Call APIs, query databases, send emails, and interact with any enterprise system through MCP (Model Context Protocol) integrations
Memory & Context
Track conversation history and workflow state, allowing agents to maintain context across multi-step processes
Human-in-the-Loop
Agents flag high-stakes decisions for human review, automatically escalate exceptions, and incorporate feedback
System Integration
Connect to SAP, Oracle, Salesforce, custom databases, and business systems using same integration patterns as traditional apps
Audit & Observability
Full decision trails, reasoning logs, and compliance audit records for regulated industries
Technology Stack
LLM & AI
- • LLM Providers: GPT-4o, Claude 3.5, or custom fine-tuned models
- • Agent Frameworks: LangGraph, CrewAI, or custom orchestration
- • Reasoning: ReACT pattern with chain-of-thought
Integration & Infrastructure
- • Tool Protocol: MCP (Model Context Protocol) for enterprise integrations
- • APIs: SAP REST, Oracle SQL, Salesforce APIs, custom webhooks
- • Deployment: Cloud or on-prem with same patterns as enterprise apps
How We Deliver
Agent development follows a phased approach with clear milestones and human-in-the-loop validation at each stage.
Discovery & Design
2-3 weeksMap workflow requirements, identify integration points, design agent architecture, and define success criteria. Establish human-in-the-loop checkpoints.
Agent Development
4-8 weeksBuild agent logic, configure tool integrations (MCP servers), implement reasoning chains, and set up monitoring. Weekly demos with stakeholder feedback.
Validation & Tuning
2-4 weeksRun agent on historical cases, compare to human decisions, tune prompts and logic, validate edge case handling. Establish baseline metrics.
Production & Monitoring
OngoingDeploy to production with human oversight, monitor decision quality, track metrics, and continuously improve based on feedback and edge cases.
What You Receive
Production Agent
- • Deployed agent handling real workloads
- • Agent definitions and workflow logic
- • Tool/function configurations (MCP servers)
- • Full source code and documentation
Enterprise Integrations
- • Connectors to SAP, Oracle, Salesforce
- • Email and communication integrations
- • Custom database adapters
- • Webhook and API configurations
Governance & Compliance
- • Human-in-the-loop approval workflows
- • Decision audit trails and reasoning logs
- • Compliance documentation for regulated industries
- • Role-based access controls
Monitoring & Training
- • Performance dashboards (accuracy, latency)
- • Error rates and escalation metrics
- • Team training and runbooks
- • 30-60 day post-launch support
Ready to Explore Enterprise Agents?
Schedule a discovery call to discuss your workflow automation needs and see if enterprise agents are the right fit for your use case.